Zapp - Everything You Love
Your One-Stop Shop!
Total ratings
4.17
(Rating count:
13,993)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User interface has potential; looks cool and good on the UI end.
- Customer service is responsive and fulfills orders correctly when the system works.
- Good selection of deals and delivery charges.
Cons
- Very poor delivery service; orders take excessively long to arrive.
- Frequent order cancellations and issues with order tracking.
- Lack of navigational features and filters in the grocery section.
- Inability to delete accounts or change user data.
- Ineffective customer support, with long wait times and insufficient problem resolution.
Most mentioned
- Long delivery times with orders taking hours instead of the promised minutes.
- Issues with the app's user interface, leading to frustration and difficulty in using the app.
- Customer support often unhelpful, with recurring problems not being resolved.
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User reviews
Recent rating average:
2.00
All time rating average:
4.17
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-09-22 |  | | It doesn't work in the uk. no way to delete my account and no1 is replying on watsapp... very poor |
| 2024-04-18 |  | | When i go to zapp groceries, the navigation system is so tiring and time consuming. No filters, very poor classification. This app takes almost 40% more time than other apps who have good classification. |
| 2024-02-20 |  | | Do not even bother to install to this app. They have the worst delivery service among all the apps from the same category. Even Daraz express delivery orders get delivered on the same day with free delivery and they charge huge delivery charges and never ever deliver on time. |
| 2024-01-12 |  | | I was with Foodpanda since 2019. Their service is screwed, been over their asses for 40+days. They don't respect their customers at all, regular scripted verbiages from their reps everytime you try to reach out to them. I'm over them, so I just switched to your service. It looks cool, just a little bit work needs to be done on the UI end of the application. Customer service & fulfillment is really good! ⭐ |
| 2023-08-18 |  | | Worst customer service ever, had to wait for the confirmation and then it showed order was being prepared. I waited for approximately for 40 minutes and when it was time to deliver, they called and said the order will be cancelled. I could have used another platform if they had informed me earlier. First and the last time using this app |
| 2023-06-16 |  | | App was working properly. Suddenly It was logged out. I tried to login more than 50 times but failed. I tried to change my password but there was required to put OTP but OTP wasn't received on my given number even i tried many attempt. I have complained but Issue has not been resolved yet. Poor Service. Need to improve 😠 |
| 2023-04-22 |  | | The support is useless and full of liars. Placed an order which was supposed to be delivered in 30 minutes. It's been 90 minutes and have been waiting for my order. Every time I call the support, they say the rider is waiting at the restaurant whereas when I called the rider, he said he is delivering other orders at the moment and haven't even reached the restaurant yet. Poor management by the team. NOT RECOMMENDED! |
| 2023-03-29 |  | | Worst and slow service, it's been 2 hours since I've ordered my snacks (things which are available at any near by store or mart) and it still isnt here. Even though the deals and delivery charges are great but the services are pathetic. Please improve the delivery time and your services. |
| 2022-10-08 |  | | My first experience and order the burger so in app time given 35 min but order is not delivered 1.5 hour then I call customer support and complain then after 30 minutes the rider delivered like my order come after 2 hours so the burger was cold because of too late delivered. I am very disappointed for this application and next time I am not order anything. This is my worst experience. |
| 2022-09-14 |  | | Through the Zapp App, i've ordered maybe three or four times, and the average delivery time is more than two hours. They said, "longer to delay because the shop is taking longer than usual to prepare your order." Do not blame the shop, correct your delivery system or you loose your customer like me. |
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