Helix Timex
Fitness/Activity tracker For Helix Gusto Smart Watch
Total ratings
3.70
(Rating count:
2,695)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly app interface.
- Tracking steps and basic features like time display work for some users.
Cons
- Frequent connectivity issues with Bluetooth.
- Inconsistent time display, often showing incorrect time.
- Notifications do not clear properly.
- Poor battery life, not as advertised.
- Vibration and alert functions are buggy or excessively repetitive.
Most mentioned
- Connectivity problems with the app and watch.
- Inaccurate time synchronization.
- Inability to pair devices consistently.
- Failure of notifications and alert systems.
- Issues with tracking fitness data (steps, sleep monitoring).
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User reviews
Recent rating average:
1.80
All time rating average:
3.70
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-12-23 |  | | Very disappointing. Just a month ago I've purchased this watch. Since two weeks the app is not working properly. Whenever I click on the option watch faces...it keeps on buffering. Moreover it automatically disconnects withoit letting me know. Further more automatically the vibration option turns off. |
| 2023-07-15 |  | | My watch is not even doing the basic work. It doesn't even show the correct time. Can someone guide me how to fix or whom to contact? Every time i set the correct time within 30 minutes it starts showing incorrect time. I have also sent an email regarding this. The watch doesn't connect to the app... It keeps scanning for ever |
| 2023-02-11 |  | | Worst app. After recent update, watch is not pairing with my device. Tried resetting network settings, uninstalling app, restarting watch/device(All several times). Also there are lots of bugs which needs to be fixed. Edit: where is your technical team. They are also not responding like your app. |
| 2023-01-26 |  | | Worst timex products. Once synced the time on the watch, it should show proper time as it is digital. But the watch shows the wrong time after few hours of sync. Again we need to connect the watch to mobile app to sysc the time. Seems the watch manufacturer wants it to work in that way. ***This should be avoided*** |
| 2022-10-25 |  | | Hey team ! This app is overall good . But in watch face category, it shows an option "choose from gallery" but it doesn't work at all . It's an error. Please resolve it . Many brands are giving that option you will be too late . Trusted your brand and bought it. Don't make your users disappointed . |
| 2022-09-11 |  | | Hello I have an issue as I have helix gusto smart band 2.0 and there is a issue that when I try to pair my watch it doesn't show the watch on the screen but when I go to Bluetooth settings it shows the watch there but I can't connect it through the app after resetting my network settings too. I am not able to pair the band to my phone and not able to sync the date and time. kindly try to fix the issue in the app. |
| 2022-04-20 |  | | Not a good app ... I recently bought the helix smartwatch ...It was connected properly for a few days no gliches ,no irritating adds . But after a few weeks , i am not able to connect it to my phone at all no matter what all i try to it does not get connected ... please see if anything can be done to slove this problem cause I see others also typing the same thing |
| 2022-04-20 |  | | This is such a terrible product. The app is user friendly but the product isn't. I've had to reset my connectivity settings about ten times now and it still won't connect. I feel like I've wasted all this money for nothing Doesn't even show the right time unless it's connected to the phone, how inconvenient. The developers and whoever's responsible for customer relations don't respond to these comments and feedback anyway as is visible from the other reviews. |
| 2022-02-23 |  | | connecting watch to app is so annoying, it doesn't show the device at all. u need to turn on and off Bluetooth 6,7 times. it took me 10 min to connect and its not a one time thing u need to do it every day. not user friendly. The worst thing is it doesn't show correct time and date unless its connected to mobile. Thats the worst feature. THe sos alert doesn't work at all. The brightness of watch is soo dim u cant even see it in outdoor. |
| 2021-10-21 |  | | I purchased your helix smart watch this year. I find it was very awesome in begining but I am facing the connectivity issue last two months. I have updated the app many times but the issue remains same. Plz resolve the issue as soon as possible. I request u to solve the problem very quickly because it is really connected to my 10 year old baby girl . It was her choice while buying on her birthday. |
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