Amex
Secure Amex Account Access: View Balance, Make Payments, Redeem Rewards & more
Total ratings
3.93
(Rating count:
42,888)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use and navigate.
- Convenient access to account information.
- Good customer service.
- Pleasant user interface.
- Unique features like pay over time.
Cons
- Frequent logout due to inactivity.
- Issues with biometrics and needing to use a password frequently.
- Poor session management, requiring multiple logins.
- Bugs leading to app downtime.
- Frustrating experience with the travel booking feature.
Most mentioned
- Signing out for inactivity.
- Difficulty with authentication and login processes.
- Issues with app performance and bugs.
- Need for improved functionality in features like travel booking.
- User interface problems and complaints about app navigation.
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User reviews
Recent rating average:
3.00
All time rating average:
3.93
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-30 |  | | The new updated app devices you by showing only your total credit line in the front page of your account. In order to see your available credit, you will have to choose another part of the main window. This very deceiving way to rip people out of money. This may also cause you to miss payments if you don't pay care. I wish that amex removes this update and shows the available credit on the front page of the app àlike the older versions of the app. |
| 2024-11-24 |  | | Latest update is horrible. Now, the app saves my username and it's grayed out so I can't change it. It no longer allows me to autofill my password. No choice but to type in my whole password every time. Other banking apps have the option to autofill or enter a pin number. This one has become useless. |
| 2024-11-22 |  | | Handling accounts is very convenient, but when trying to book travel the site always signs me out due to 'inactivity' even though I'm actively searching for flights, hotels, etc. Super irritating when you're almost done booking something and then it just quits on you and you have to start over. This most recent time it did it to me I just gave up on it. |
| 2024-11-21 |  | | The app has become buggy. Multiple fraud charges from the same business from a state I've never been to. Multiple new cards having to be sent to me. The app now requires a one time pass code texted to me every single time I want to open it. Customer service has become ineffective. I am cancelling my Amex account and good riddance. |
| 2024-11-19 |  | | App was pretty good for the last year but twice now in last week getting "our system is not responding"...though web-based login on mobile works just fine. This has been going on for almost 48 hours now. Have tried reinstalling, clearing app cache, done everything on my end...app just not working which is frustrating because when it works it's one of the best. Edited...still down 3 days now... unacceptable. |
| 2024-11-18 |  | | Really solid app in general. Big hug fix needed: signs you out for "inactivity" even though you're very actively moving around/touching the screen. Took me 9 attempts to book travel yesterday as I activity was going through hotel options, it would sign me out AS I was looking at the various room etc. Very annoying, please fix! |
| 2024-11-11 |  | | IMHO, the best credit company and I actually do love their app. Why? Best customer experience for any credit card I've ever owned, and their app is pretty convenient. I made a purchase and was able to set up pay over time in a few mins. You can also pay indivual charges when you want to, instead of just your full balance. Some unique excellent features :) Love it Amex |
| 2024-10-18 |  | | The app itself could use a little touch up, like smoother transitions through the travel portal. My most frustrating experience using the app is that, while I'm on a chat with agents that are helping me, the app will log you out for inactivity, even though you are chatting with somebody helping you out. I like American Express a lot, so I am willing to work around this problem, but please look for a solution. Thanks. |
| 2024-10-16 |  | | App is very clean and easy to use the one feature that could be explained a bit more would be the venmo share pay option as the first time you use it you have to move money into a separate account through the AmEx app and once you do it it's pretty straightforward but it can be a bit confusing. If you're not your what to do. Also chat agents are very helpful and super easy to contact |
| 2024-10-03 |  | | I love the AMEX mobile app. Pleasant UI, easy account access, all the information I need. This isn't specifically about the app, but I would like to see AMEX offer support for hardware keys. I would like to use my yubikey for 2fa authentication both online and within mobile app for a higher level of security. Current regulations may not align, but the consideration would be appreciated. |
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