Alert 360
Monitor and control your Alert 360 system
Total ratings
3.76
(Rating count:
572)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Ability to control the security system remotely
- Cameras provide good recording functionality
- Helpful customer service in some instances
- User-friendly features once familiar with the app
- Installation process is generally smooth
Cons
- Frequent issues with connectivity and loading cameras
- Slow response times between events and notifications
- Difficulties with video management and deletions
- App is not user-friendly and has a learning curve
- Tech support often inadequate or unresponsive
Most mentioned
- App frequently fails to load or connect
- Issues with video clip management (deleting, viewing)
- Inconsistent alerts and notifications
- Problems with remote controls for arming/disarming
- App's performance is heavily reliant on a stable internet connection
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User reviews
Recent rating average:
2.50
All time rating average:
3.76
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-07 |  | | Broken App! I have been a customer of My Alarm for ages. The app never worked and this one doesn't either. It never recognizes my account! Even calling the help desk does not help. I am going to look for another security company where i get the services I am charged for, and where their apps ACTUALLY WORK! My Alarm-Alert 360 is a waste of time and money. Find another company if you can! |
| 2024-08-19 |  | | My one issue with this app is how many videos are able to be recorded per month. Usually, just have a person and animal option selected. It still recorded my vehicle hundreds of times. While it sits in the driveway. And Maxes me out every month. I'd prefer an infinite amount of recordings. I pay for this every month. Why shouldn't the cameras just work indefinitely. Edit I live in a rough area. And just last night we had theives checking car door handles throughout my neighborhood. |
| 2024-08-13 |  | | The app freaking sucks!! Never loads my cameras. And so slow to load in general!! So ready to switch alarm companies! First review was in 2022 Edit now in 2024 and still can not stand this app! It NEVER freaking loads. By the time it does finally load, whatever set of my cameras motion sensor is already gone! So irritating!! DO BETTER ALERT360 |
| 2023-12-04 |  | | This app is really wonky! I opened up the app to find that the app has automatically disarmed my alarm and unlocked doors without my doing. Today it paused my doorbell camera. Is this app hackable by other people? Also, the app is slow when someone rings the doorbell and the answer prompt comes up on your phone, it takes forever to open up. The instructions inside the app are badly written and hard to understand. Tech support is a joke. You guys need to fix this! |
| 2023-06-03 |  | | I like the app on the phone. It takes actually taking the time to learn the working of the system but once you invest the time, learn how the system works, learn how the controls work, and use your brain, everything works like it should. I wish there was a way to view it from my PC or laptop. That's the only reason I gave it 4 stars instead of 5 stars. Very satisfied with the cameras and the installation. The tech took time to make sure things were just like we wanted them. |
| 2022-09-12 |  | | Today, I went on YouTube trying to make adjustments to my alarm settings. I later called and spoke with tech support to completed configuring our alarm. The tech agent was most helpful as he guided through me through desired settings. I appreciate when I got stuck he was able to access my phone account making sure everything was straight. Thanks |
| 2022-07-29 |  | | Not very dependable very "touchy" if there's a fluctuation in electrical power: App drops, have to re-install. Has issues if there's a power surge, has issues coming back on line so have to reprogram everything so if this happens when I'm away I have no access to cameras etc. until I get home and go through the motions to reset the system.. |
| 2022-04-01 |  | | If I get a notification that the camera has recorded a video clip, when I tap it, it just takes me to the live stream. This happens from both an android phone and an apple iPad, when I'm both at home and away. So then when I tap Video and Saved, the clip doesn't show up until later. So if there was an axe murderer creeping around, too bad for me. Am I the only one this happens to?! It's pretty terrible. |
| 2021-12-09 |  | | For the most part it's ok but we do have times when it doesn't cooperate like now. The alarm won't follow a command (arm & disarm) from the phone. It says that it can't connect. Also after the doorbell has been rung, it takes a bit for the pic to load to answer and sometimes the pic is black until left on for a moment and then it'll clear. Lastly, the app is indicating that one of the door sensors need a battery, ect, be replaced. After we replaced the battery, the alert ⚠️ is still on. |
| 2021-04-06 |  | | Adjusting the temp on thermostat is mostly basic, needs a lot of work in that area. As far as locking and unlocking front door it works. This was supposed to be an upgrade from what I used to have but in my onion it's much less. Less control less features. It's too basic. Temperature Schedule for thermostat doesn't work most of the time. Really disappointed !! |
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