Aircall
Cloud phone for Businesses
Total ratings
2.70
(Rating count:
839)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface
- Good call quality when connected
- Effective for connecting with clients
- Integrates well with CRM systems
Cons
- Frequent call drops and missed calls
- Inconsistent notifications about incoming calls
- Issues with app reliability on Android, especially after updates
- Problems with audio routing and call handling
Most mentioned
- Calls dropping or not ringing
- Poor reliability of the app
- Inconsistent performance on Android platforms
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User reviews
Recent rating average:
2.60
All time rating average:
2.70
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-22 |  | | This app never works as advertised! Calls drop consistently mid call, at times it will not notify of calls and calling back will never connect on top of numerous other issues. Plus with all the updates nothing gets resolved! Currently look for a better alternative as this is not good for business running an online aviation school. |
| 2024-11-20 |  | | App no longer works. After the most recent update, the app will not open, just shows the icon. Restarted phone, uninstalled/reinstalled, same thing. |
| 2024-11-05 |  | | All my calls drop without any record of them going out in the first place. My app is up to date, and my connection is more than adequate according to aircall's own recommendations. |
| 2024-10-09 |  | | Horrible app. It always logs me out. I can't sign back in with the Google account on mobile or Windows. The service is bad. Transferring calls has a harsh loud beep that hurts your ears. It used to integrate with our CRM and show contact details for some reason their goal is to make the app worse with every update, remove essential functions, and refuse to fix issues. Don't purchase this if you need something reliable. I want my company to use a different reliable provider. |
| 2024-09-10 |  | | Absolute shambles. I've been using similar services for 6+ years, and this is single handedly the worst I've ever used. Connection quality is terrible, and it affects your reputation as a business if you can't even have a clear conversation with your customer. |
| 2024-09-06 |  | | The reliability of the app is poor. Missed calls, random glitches, etc. It's going to cause companies to look for another voip provider if not addressed soon. |
| 2024-08-23 |  | | This app is straightforward and very convenient to use. It makes everything work smoothly, and I never had any issues with my calls. 100% recommended.. |
| 2024-08-19 |  | | We utilize this app daily at work. We have the opportunity to save employees and customers phone numbers in the directory and we can easily transfer calls. I love the recording option so we can listen back to previous calls for missed details and/or training |
| 2024-08-19 |  | | Found Aircall to be invaluable in keeping me connected with both my clients and candidates - and it is easy to use. Like it a lot. |
| 2024-08-17 |  | | It's been a great application. I have been using it for almost a year and have a great experience with this voip calling application. It's smooth and connects straight away. |
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