Agoda: Cheap Flights & Hotels
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Total ratings
4.73
(Rating count:
2,179,287) Upgrade to see all 27 reviews
User reviews
Recent rating average:
1.10
All time rating average:
4.73
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-02 |  | | Worst customer service i have experience in my life. I have been a really good customers for years. With more than 30 bookings. And last time i had the worst experience with one of our listings. And they prefered to rely on the host lies rather than a ln actual good customers. Im never gonna use it ever again. |
| 2024-12-02 |  | | I booked a room at the Days Inn in Staunton VA in an emergency situation to keep my family from freezing to death on the interstate. When the police officer & tow truck arrived they told us they would never let anyone they knew stay there, that it was very unsafe. You would not have known this from the Agoda reviews, which gave the motel an 8.4(!) rating. I called Agoda and they refused to issue a refund. But users will never know because there's no way to rate this bad motel in the App. Delete. |
| 2024-11-29 |  | | Agents have no other options to offer if you wish to change flights schedule. You have to wait for more than 48hrs for nothing. Only to tell you that they cannot contact the airline. Fast booking,slow response on costumer issues. Even a send email options does not work. Improve your service. Way better if I just booked another flight than to wait for your resolution of my request. |
| 2024-11-28 |  | | Booked a hotel for 10days and paid for it. No such hotel exists at the stated location, no property contacts provided, No email, search for hotel name returns none, customer support from agoda non existent. Is this a scam ? But I have used the app several times before and it was not as bad as this. |
| 2024-11-28 |  | | Absolutely fake app, doesn't have direct contact with hotel, people easily deny their bookings, even after paid bookings, and they don't have proper customer support system. Absolutely waste of money. Highly recommend for not downloading and use. |
| 2024-11-25 |  | | The reservation I did was correct with the number of guests while I made the reservation, but the app has changed by itself with booking confirmation the number of guests was incoorect as supposed to be and when I went to check in i had to pay more. I need to be very careful with using this app. next time. If I use it! I absolutely do not recommend using Agoda. Such a scam. |
| 2024-11-24 |  | | absolute con of a app. You enter dates, a find a specific hotel, it shows you the rooms at $50 a night, then when you check out the price goes up to $90 with taxes and fees. Since when the hell has taxes and fees been 90% of the price. No other app does this, you find a room the price you see is what you pay..Its an absolute rip off to reel you in |
| 2024-11-22 |  | | Useless Unreliable App. Even if its their mistake, we will have to bear with them. They will not bear us. Even if it is their mapping issue, they force us to stay in the same property without considering where we had booked and where we require. Not one time, every time i used this app, I had a bad experience. In the last minute when the hotel deny to confirm the reservation, they ask to search for some other hotel. They don't consider our need. We should listen to what they say. |
| 2024-11-22 |  | | Terrible. I got stuck in a cannot complete flight booking loop due to some Internet issues. Kept saying I had a duplicate booking. Tried to reach out within the app for customer services, but the app doesn't allow me to get help without a booking. Just allow your customers to get help, shouldn't be too difficult. |
| 2024-11-22 |  | | I booked a fully paid hotel via Agoda, which the host canceled last minute, likely for a better deal. Agoda’s resolution was inadequate, offering just one alternative option to manage costs. Despite being a VIP customer, they refused to upgrade or compensate, providing only a refund upon request. This was a failure in their agreements, not my fault. If this is how they treat VIPs, I worry for regular customers. Poor accountability and service |
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