Appalachian Power

Pay your bill, report an outage & more with the Appalachian Power mobile app

Appalachian Power

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App stats

By: American Electric Power

Users: 137,882

344

Rating: 4.29

(618)

1 new ratings

Version: 1.19.2.3479.3 (Last updated: 2024-09-23)

Creation date: 2017-12-12

Email: ap*****@aep.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based)

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Other:

view network connections
control flashlight
full network access
run at startup
control vibration
prevent device from sleeping

Ranking

# 167,579 ▼ 149

Other rankings

#25 in power keyword 80 ▼ 2

Other platforms

Appalachian Mountains: Sunset (NC) (v1.0)

4.42

(868) 2,000

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App summary

Analyze keywords

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts

*Logging into the Appalachian Power app requires an active account that is registered online at AppalachianPower.com

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Useful for reporting and checking power outages
Helpful for keeping track of account status and usage
Offers 24/7 customer service access

Cons

Frequent login issues and error messages
App crashes often and does not function properly
Redirects users to the web browser instead of functioning as a standalone app

Most mentioned

Login problems
App crashes or errors
Inability to pay bills through the app

User reviews

The app is for an old account only. Won't give me information on the current account . I can't log in

Linda Flowers, 2024-09-13

Constantly broken. Can't pay nor view my bill. Between this and the Optimum app, paying monthly bills is a major pain.

Mopoc, 2024-08-29

This app would be great to use if auto username and password insert worked and even when I enter my login details manually it never remembers my user and password the next time I try to log in. Uninstalling until fixed.