Ace Retailer Mobile Assistant
Ace mobile app for retail use such as search, evaluate, ordering, and more
Total ratings
3.17
(Rating count:
328)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The barcode scanner is useful.
- Shows data according to the store.
Cons
- App frequently crashes or fails to load.
- User interface is criticized as terrible and poorly designed.
- Slow load times and performance issues.
- Automatic focus for barcode scanning works inconsistently.
- Notifications for new orders do not work.
Most mentioned
- App crashes and fails to load.
- User interface and experience are very frustrating.
- Slow performance and long load times.
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User reviews
Recent rating average:
1.80
All time rating average:
3.17
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | I use this app everyday, even on my days off. Very frustrating lately when it doesn't want to load. Trying to sort and segregate doesn't work like it used to. AOS orders don't load. |
| 2024-07-26 |  | | When searching for a SKU and then trying to go back to home screen, it doesn't load. Can't get back to home screen. Since update 7/25 |
| 2024-04-23 |  | | Running Samsung Galaxy S24 Ultra. App does not load passed starting phase. The wheels turn, but does not advance. I have closed, un-installed, reinstalled, and it still acts like it has no purpose passed the red Ace screen. Whoever the programmer is for this app needs to finish whatever it is they were trying and get this app to kick in. Associates can not be successful if company technical assistances are duds. |
| 2023-10-25 |  | | One star because the scanner is useful. No more because this has to be the worst user interface I have ever been forced to work with. Information that might have value to 0.05% of users is featured while the AOS alert is so entangled with "validate stock" and "receive customer orders " sharing a single tile, it renders the function useless. One is a time sensitive and essential function, one is rarely used , so let's save some space here, says the worst UX designer ever. Do better. |
| 2023-07-08 |  | | Every time I leave the app, to do something else or my screen times out, and goes dark, the app crashes. It's very frustrating. I use the app a lot, and having to open it 50 times a day, our more, isn't fun. |
| 2023-04-01 |  | | Horrible. Takes forever to sign in then won't load anything. Tried to type in SKUs and only got two numbers in before it decides it doesn't want to work anymore. Seems like with every update, this app gets worse and worse. Definitely would NOT recommend if you're trying to help customers or trying to find products or prices. |
| 2023-03-21 |  | | I appreciate how it shows data according to your store. It does take a while to load once your select a product to review, which very frustrating. Especially if the item is already loaded, you switch to a different app and then return you have to wait for it to load again. |
| 2023-03-02 |  | | This app has a ton of great features but is horrbly optimized. I don't get crashing anymore and for the first 10-20 minutes it runs great, but then the app slows down to a crawl. Takes almost a whole minute to load one item sometimes. Killing and reopening the app fixes it but only at 10-20 minutes at a time then I have to restart it again. Makes it extremely frustrating to use over the course of the work day. Happens on my personal phone as well as our Zebra scanners. |
| 2023-02-27 |  | | The keyboard being defaulted to the number pad is terrible. At least make it a changeable option. Also really enjoying the spinning circle and darkened screen after the item is pulled up and ready to look at. Super annoying |
| 2023-02-06 |  | | Just wanted to chime in with the other reviews that we're being critical. I don't remember exactly when, but for the past couple few months it is been crashing and I have to log back in many many many times a day. Prior to a couple few months ago it seemed to work just fine. |
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