GAME
GAME is the UK's leading games retailer with great deals on video games
Total ratings
4.07
(Rating count:
18,157)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to navigate and purchase goods.
- Useful for checking prices and offers.
- Notifications for pre-orders and new releases and games.
Cons
- Poor customer service and difficulty in contacting them.
- App crashes and bugs, especially on certain devices.
- Loss of previous features like pre-order tracking and loyalty points system.
Most mentioned
- Inability to access pre-orders and order history.
- Issues with the app after recent updates.
- Frustration with purchase transactions not going through.
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User reviews
Recent rating average:
1.40
All time rating average:
4.07
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | Every time I try to make a purchase it gets as far as confirming payment to be taken then diverts back to basket then doesn't allow me to use my gift voucher as it says its "invalid" and keeps a hold of the voucher for several hours. Sort it out game! Getting no help from customer services either |
| 2024-12-02 |  | | I will NEVER be ordering from game again. Ordered a £120 controller. Game never even bothered to issue a order confirmation email. And at no point in the ordering process did it tell me to make an account. So I have no order number, no confirmation email and no way to track my order. Only thing I got is a screen shot of the order saying when it would be here. It never arrived!! I emailed game but absolutely no response and no way to talk to a human! No refund! Do better. |
| 2024-11-23 |  | | The customer service is so poor and it takes them weeks to eventually respond to you, I'm currently still waiting for an order I placed over a month ago and still waiting for a reply about it. Absolutely rubbish and I'm not happy about this so called service. |
| 2024-11-14 |  | | I need help, I can't seem to get through to customer service about my order, I have screenshot and email with both my orders plus tracking and both say nothing match's up after purchasing and I can't ask for a refund because your bot doesn't go anywhere but in repeat mode, I went to GAME store and they said to contact by email and I have and had no response with all the evidence provided, I've been waiting a month for a delivery or refund or response and nothing, £85 down the drain right |
| 2024-11-09 |  | | I used to use this app mainly to review launch dates for games and sign up for notifications, and now they've removed that you may as well visit the website (which is now worse also). |
| 2024-10-30 |  | | The new GAME app is absolutely rubbish now, doesn't even look like it's a legitimate website, it looks more like a FAKE ONE now. loved the original GAME app. I loved pre-ordering my games, there was an incentive too as you would receive some cool stuff that you couldn't get otherwise. I loved the excitement as it was getting nearer to the release date. It really is a BIG SHAME. I fear this could be the kiss of death for GAME now. VERY BAD DECISION to make.I am completely devastated. |
| 2024-10-24 |  | | The app used to work & easy to use but now it's just so slow to go to other tabs & I hate the bright white. My profile shows it has a notification but there is nothing there. GAME is going downhill & it won't be long before it goes bust. |
| 2024-10-21 |  | | The Game UK app has had a complete overhaul, it is now possible to purchase games and merchandise through the app. It's easy to navigate, filter and purchase goods. However there is no way to see pre-orders (the old app had a dedicated preorder button) and the very useful release calendar has been removed as well. They have also gotten rid of the points system. Uninstalled. |
| 2024-10-19 |  | | It was a good app with an excellent rewards system. But since the the company changed hands, the app now sucks (broken links, slow loading, etc) and they have completely scrapped the Game Elite scheme!! It's really sad to see a really good company reduced to such an appalling state. |
| 2024-10-16 |  | | Since all these updates every time I try to buy something I have gotten put on pending from PayPal on all my order or I bounces back to the main page I've been charged £61 but there is nothing on games website to say it's gone through and this is the second time I get putting on pending game needs to get rid of pending stuff this is frustrating I am not too sure if it's going to go through or not and then buy the item again and then later on it go through |
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