Ritual - Order Local Takeout
Order ahead food and coffee
Total ratings
4.63
(Rating count:
19,308)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use for ordering food
- Convenient for picking up food without waiting in line
- Rewards program and discounts available
- Smooth user interface
- Quick customer service response when issues arise
Cons
- Issues with customer service response times
- Problems with location accuracy and app's GPS functionality
- Default payment option issues
- Excessive and annoying notifications
- Limited restaurant selection and frequent stock issues
Most mentioned
- Customer service issues
- Problems with location accuracy
- Payment options limitations
- Annoying notifications
- Rewards program effectiveness
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User reviews
Recent rating average:
3.00
All time rating average:
4.63
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-02-15 |  | | Used only 2Xs thus far. 1st time I ordered something I inadvertently selected the wrong location (which - fortunately- was across the street from my office. Would've helped to get a pop-up confirming multiple near-by locations (which I did receive in my 2nd order - which BTW they were out of stock 😒). We'll see how the experience goes the rest of the way... |
| 2023-03-03 |  | | As others have mentioned, be careful with promotions in this app. I contacted customer service after issues with the total on my order and the issue was not resolved. I received a voucher that said it expired the the next day. Apparently that actually meant midnight that night. I have never seen a coupon work that way. Customer service is more interested in blaming the user than correcting the issue. |
| 2022-07-07 |  | | Terrible app! According to Google they offer food delivery for .99 cents per order. Placed an order only to find out after the fact that they only offer carryout and no delivery. Wouldn't have ordered had I known it was ONLY for carryout. Deleted app. Won't recommend. Extremely misleading advertising through Google. App is represented as a delivery/carryout service. |
| 2022-02-07 |  | | Good app, nice to have little rewards. Ordering process is mostly smooth ... Except that you can't select a default payment. It always defaults to paypal, which I don't have, so I always have to go in and change it. Submitted a ticket about this once, figured it was a bug. They fixed it, but then the problem came back a few days later. I think there are some PayPal kickbacks going on here ... |
| 2020-01-06 |  | | Easy to use to order. My one complaint is on the payment side. You can't edit the name of a card after adding it or set a default payment option. To avoid accidentally paying with a corporate card, it would be nice to have one card as a default unless specifically changed v. defaulting to whatever card was last used. Quick customer service when it does get messed up, but would be nice to make it harder to mess up. |
| 2019-12-24 | | | I'm actually really glad I was told about this app. It makes looking for local food places easy and food ordering even easier. I usually don't like eating out and enjoy the comfort of my own home so ordering, picking it up and then heading back to work or home being as seamless as it is, is extremely convenient. I only wish the app kept track of what I ordered and if I liked it because sometimes I keep ordering the same thing, forgetting that I didn't enjoy it that much. |
| 2019-12-19 | | | The map is hard to follow, sometimes due to that the location is not correct. Also to collect points particularly on improvement, it just goes to a page that says help, No link or instructions. It's a great app for new businesses that want people to at least try their food or products. I have been checking out places I didn't know existed |
| 2019-10-23 | | | Great app. Lets you skip lines, which helps when you work in a big city and everyone gets lunch at the same time. However, I've been noticing that some restuarants turn their status to offline during peak hours (lunch time), this kind of defeats the whole purpose of the app. This is just aggervating when I put my order together, and the next thing you know the restaurant is unavailable. |
| 2019-09-18 | | | No way to contact customer support. Referral links didnt give me credits with 2 friends, and they didnt get the promo that is supposed to be going on. And it's impossible to get help from support. EDIT: looks like they're very quick (minutes!) to reply to reviews on Google Play. If only they were this dedicated in the actual support in-app... |
| 2019-07-30 | | | Way too many notifications. Even when you turn off "marketing notifications" it's still sending me emails and notifications to my phone. This is really, really annoying. So, if you want to order ahead this might be okay, but it comes with a cost. Additionally, the times that it suggests your food will take to be prepared are really long. It routinely tells me my food will be ready in 15-20 minutes. In 15 minutes, I could be at the restaurant, get my food, be back at my office, and half-way through lunch. |
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