Santander Way: App de cartões

Follow in real time all the details of your Santander cards with Way.

Total ratings

4.01 (Rating count: 1,429,657)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • User-friendly interface praised by some users.
  • Quick functions for managing credit cards.
  • Smooth and reactive UI experiences reported by a few users.
Cons
  • Frequent crashes and lag issues.
  • Inability to access app features, especially the Virtual Credit Card.
  • Notifications mixing ads with legitimate alerts.
  • Difficulties with accessing the app after updates.
Most mentioned
  • Authentication issues causing access problems.
  • Frustration over separate apps for different functions.
  • Slow performance and loading times.
  • Problems with NFC payment functionality.
See reviews for Santander Way: App de cartões on Google Play Store
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User reviews

Recent rating average: 2.20
All time rating average: 4.01
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Rating filters

5 star
20% (4) 4 star
5% (1) 3 star
10% (2) 2 star
5% (1) 1 star
60% (12)
Date Author Rating Comment
2024-06-17
Frederico Moreira		 The Santander app's user experience has been under scrutiny, with power users and dev ops researchers pointing out several areas needing enhancement. The interface has been described as not user-friendly for those in need of advanced features, which seem to be hidden or unavailable. Moreover, the app's integration capabilities have been deemed insufficient, a notable issue in today's interconnected digital environment.
2022-11-08
Marcelo Hecht		 It's sending ads in the same notification channel as lkegitimate alerts! I never consented to ads. Also, pay with NFC either fails without reason or crashes the app.
2022-07-09
Adriel Nobrega		 I can't access the app since last month, it keeps throwing the message: "An unexpected error ocurred". I need to access the app!
2022-03-21
M K		 Absolute BS this app, doesn't even deserve one star. Takes forever to load and doesn't let you pay your credit card bills, throws random errors without explanation, so you cannot troubleshoot. Same goes for all the hoops you have to jump through to activate it or even see your online card. Their "security" officers should get fired for mandating such a ridiculous software design. I will leave Santander, the customer service is just as bad.
2021-10-28
Augusto Pascutti		 Besides being slow to startup and always requiring authentication, which are things you can tolerate, there is a very big chance you are not going to be able to use the Virtual Credit Card Feature. The Virtual Card feature suffers from many bugs in the app. It fails authentication, fetching information (including the button to access the Virtual Card), ID Santander etc. It is a big deal breaker as it is the only way to use Santander's credit card for online shopping. And it happens often.
2021-03-18
Gil Giba		 For five star the app need to accept the billing address from user, don't need to go at ATM machine to input this info! ---Mar15,2021 the app is not working properly, the logging in continuous loop! ---Mar17,2021 Back to work properly after reinstall the App.
2021-02-26
Rafael Silva		 Great app. The functions are easier for the user and faster of make. We don't need to call for realize any service. In my opinion stayed very good.
2020-12-18
Karen S. Carvalho		 I installed this to unlock my card password (why do we need ANOTHER app for this besides the main bank app?) but I keep getting the message "AN UNEXPECTED ERROR OCCURRED, TRY AGAIN LATER" over and over and can't get it to work, so I'll have to physically go to the bank, exactly what I didn't want to do. Thanks for that.
2020-11-27
Cris P		 A really good choice for credit card. Easy and intuitive app. Always worked properly. The pass card is magnified. I used it backwards of my cellphone. It's 100% recommended
2020-11-18
Giovana Borges		 Doesn't even let me login in the app. This happens with both Santander Apps. I can only acess in a computer my account. And I've tried to use for over a year. Não consigo passar da tela de login. No App principal do Santander a mesma coisa. Faz mais de 1 ano que tento usar e não consigo.
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