Easy Taxi, a Cabify app
Ride via taxi affordably, quickly and safely
Total ratings
2.50
(Rating count:
520,870)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app is easy to use.
- Good customer service response to complaints.
- Offers multiple payment options.
Cons
- Difficulties with location recognition.
- Drivers often cancel after accepting rides.
- High prices and often unreliable service quality.
- Issues with verification code not being sent.
Most mentioned
- Drivers cancel or take a long time to start moving.
- Issues with app not recognizing user locations.
- High prices for rides.
- Poor service quality and unprofessional drivers.
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User reviews
Recent rating average:
1.10
All time rating average:
2.50
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-10-05 |  | | Terrible experience, need a Spanish number to book, otherwise you'll never get the verification SMS. And they're the only app in a lot of Spain because I honestly don't know, but sounds fishy to me. See my review for Cabify, I was hoping this would be better but no. |
| 2023-08-31 |  | | Why???!!! The app REFUSES to send a verification code. Which means I can't use it. I should have read the other reviews first that mention the same issue. What's the point of trying to do business if you can't get the absolute basics done correctly? Picture a fancy new restaurant... with no doors. Useless and a waste of time. |
| 2022-03-12 |  | | Very disappointed since this switched to Cabify. Now, I get drivers that cancel on me, or try to rip me off my showing up at the wrong address, waiting and then canceling - leaving me on the hook for the wait time. This needs to be fixed. Until they straighten out these problems I would stay away from Cabify. |
| 2021-12-06 |  | | If I could give this less than a star i would, the prices are insane and the taxis? The worst, they accept rides and take up to 10-15 to start moving and then start messaging you to pay cash and not card as it's better business for them. Or simply ask you to cancel the ride and pay them cash, like I'm accepting your high prices for the security of the app and having the drivers info in case something happens no I don't wanna cancel. Honestly the worst |
| 2019-12-30 |  | | Useless. NEVER ever not even once have I been able to get a car with this app. It just searches on and on for three minutes then it times out, every time. Tried several times always with the same result. I'm giving up on it. |
| 2019-12-08 | | | The App is not currently working as expected in Android. When you request a Taxi the presented state in the UI keeps showing "searching" and never confirms your driver. However, a driver has actually accepted your trip and if you wait you'll get the proper notif and a taxi will be there for your ride. Please fix this inconsistent UI state since it's extremely confusing and you couldn't know the state of the req trip and when you arrive to your dest you can't validate how much to pay either. |
| 2019-10-01 | | | It doesn't recognize my location after it changed to Cabify. I don't know why. I thought it was my GPS's settings but it wasn't. After that, I thought it was my location but not because, later, I was in another part of the city and it didn't recognize it either. As a result, I uninstalled the app. |
| 2019-08-13 | | | Your driver made me wait 10 minutes to even start moving to pick me up, had a bad feeling but app wont let me cancel without a fee. Then decides to move and arrives in 5 mins, drives by while seeing me making gestures to stop, keept the drive going for another 10 minutes so i can't cancell and call another cab. The whole time i cant cancel without a fee, my paypal says the payment to this douche is pending, while your app wont let me report. The worst experience with cabs in my life, terrible app |
| 2019-07-23 | | | Terrible customer service. We paid the driver with cash but the app still tried to charge my credit card. I complained about this to the customer service email and they only replied that I have a pending transaction to my credit card. I replied again and they never acknowledged the real problem which is that I PAID THE DRIVER WITH CASH!! They now have stopped replying me and my account is blocked. This happened about 2 weeks ago and I never got any resolution. |
| 2019-06-14 | | | Can't use other apps until the trip is over or I have given the trip an evaluation, which is something that should be done at the end of the trip... Great initiative, but far from as user friendly as it could be. |
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