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Managing your BASE products has never been so easy. Gain full control over your mobile and internet usage, consult and pay your bills with one tap, choose your favorite channels for BASE TV on the go, optimize your limits, usage notifications and find answers to all your questions in the My BASE-app.
Most loved by our customers
• Check your mobile and internet usage • Consult and pay your bills • Select favorite channels for BASE TV • Set and optimize your limits, usage notifications and options • Manage multiple BASE accounts simultaneously • Compare your mobile plan and switch to a plan that suits you better • Top up your prepaid card or someone else's • Have full access to our support channels • Order and activate a new BASE SIM or eSIM, when and wherever you want.
General conditions
The My BASE-app is only accessible for BASE customers via any internet connection. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.
User reviews
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
Some users find the app handy when it works.
Tech support managed to fix issues for at least one user in a timely manner.
Cons
Frequent login issues and bugs prevent users from accessing the app.
Customer service is described as unhelpful, rude, and slow to respond.
The app has persistent crashes and errors, particularly upon startup or during use.
There are problems with tracking data usage and remaining credits leading to confusion and unexpected charges.
Most mentioned
Login issues and bugs that prevent access to the app.
Poor customer service experiences.
Inability to track remaining data or credits accurately.
Frequent crashes and updates that result in errors.
User reviews
Worst customer service I've dealt with in the last few years. I've been both hung up on and ignored while trying to fix an internet issue, which still isn't resolved, so I paid money for nothing. Just terrible. I'm off to Proximus tomorrow to try and switch over. Watch out folks. Don't say I didn't warn you! EDIT in reply to response: Ha! Good one! Your terrible WA chat "service" played a vital role in this debacle. Takes half a day for even a singular unhelpful response, if not simply ignored.
Why cannot I always stay in the app?? why do I need to log in regularly and do this via a web browser before actually being accepted in the app? Moreover, some options cannot be added to my monthly plan via the app: I still had to go in a physical Base store. Plus, you asked me in the app today to give feedback and I could not submit it because your "submit" button was actually placed too low and to the right, practically hidden under my square android button with wich I navigate my open apps...