AZAL - Book Flight Ticket
The official mobile app of Azerbaijan Airlines
Total ratings
4.21
(Rating count:
3,908)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great service and positive user experience mentioned by some users.
- Responsive app compared to previous versions.
Cons
- Frequent crashes and instability of the app.
- Poor customer service and difficulty in reaching support.
- Confusing user interface and poor user experience.
- Issues with logging in and remembering user credentials.
- Inability to access and use features like AZAL Miles effectively.
Most mentioned
- App crashes or doesn't work properly.
- Difficulties with the login process and credentials.
- Poor customer service and communication.
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User reviews
Recent rating average:
2.40
All time rating average:
4.21
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-19 |  | | great service. love it. |
| 2024-11-14 |  | | Best Airline App |
| 2024-10-18 |  | | no boarding card, confusing process |
| 2024-10-05 |  | | its really a disappointment to start the application all again, if you change the window or open another app. |
| 2024-09-30 |  | | Customer service is weak to non-existent. It is difficult to get in touch with a human being; both my email & WhatsApp messages went unanswered, and no-one answered phone calls. I could not board my flight because their visa restrictions had changed post-Covid & I was unaware I needed a visa. As a result, they canceled my flight, listed me as a "no show", and refused to put me on a later one. I had to pay for a new ticket. A very frustrating experience overall. |
| 2024-09-23 |  | | 1. You force me to update the application every day. Why ??? 2. You show the dates on calendar, when there is no flight. Why??? 3. You show around 100 destinations but you fly just to few of them. If somebody eager to spend several hours just to get simple info then this application for you. |
| 2024-09-09 |  | | date sellectionsbarw very difficult! have to punch for each month. I am 67 years old and imagine how many times I had to click to reach 1956. |
| 2024-08-08 |  | | Complete disaster! Can't register, continously giving error |
| 2023-11-25 |  | | Compared to previous Azal app, this one is competely out of the world. Very responsive and informative. User experience is great as well! |
| 2023-11-23 |  | | Despite the updated version, this app doesn't work properly. I selected the one of the options presented, but again "choose your fare for your" flight error pops up many times. Not responsive, Not flow, not user-friendly. BAD UX/UI case!!! |
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