Service Victoria

Service Victoria is the government's dedicated customer service agency.

Service Victoria

App stats

Version: 1.45.0-2579-citizen (Last updated: 2024-10-17)
Creation date: 2020-12-16
Permissions
Location: approximate location (network-based), precise location (GPS and network-based)
Camera: take pictures and videos
Other:
  • receive data from Internet
  • view network connections
  • full network access
  • run at startup
  • control vibration
  • prevent device from sleeping
  • Google Play license check

Other platforms

Not available on Chrome
Not available on Firefox
Not available on Edge
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App summary

We’re making it quick and easy for you to get things done with the Victorian government. You can find more than 100 services, including: 
- Digital driver license
- Car and boat registration
- Ambulance Victoria memberships
- Working with Children Checks
- Solar rebates
- Fishing licences
- Seniors and veterans digital cards 
- and much more

Tell us what you think: http://service.vic.gov.au/message

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Convenient to have important documents like licenses and vaccination certificates on the phone.
  • Good idea of integrating digital wallet for driver's licenses and working with children check.
Cons
  • Clunky and difficult to use interface.
  • Frequent technical issues, including failure to upload certificates and inconsistencies in saved data.
  • Incompatibility with some devices and issues with online account recognition.
Most mentioned
  • Problems with uploading vaccination certificates.
  • Issues with the app not recognizing stored credentials or requiring multiple logins.
  • Frustration with frequent updates and lack of offline access.
User reviews
Very clumsy to use and does not list many of the options required, like the Seniors Card. I was asked to scan a QR code, but have no idea of which QR code or where to scan it from. There is no option to enter my Seniors card number.
by Ray Edwards, 2024-10-21

My latest Samsung phone is incompatible withe the updated app, so I can't use the service at all. Running android v10
by Frank Berra, 2024-10-15

The number times I logged out from this app then asked to log back in via the website (which also doesn't work) is beyond me now. Two complaints already filed with services Victoria and still the same issue! I am just better off carrying my physical license now. #painful experience with just trying to get in now.
by anusha rajagopalan, 2024-09-28
View all user reviews

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