Edward Jones
Track your goals on-the-go
Total ratings
4.54
(Rating count:
7,458)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Professional and knowledgeable staff
- User-friendly tables for account information
- Ability to view current investments
Cons
- Frequent crashing and freezing issues
- Inability to log in consistently
- Limited functionality for rooted devices
- Recent updates have introduced new problems and removed useful features
Most mentioned
- App crashing or freezing
- Inconsistent login issues
- Recent updates causing more problems
- Incompatibility with rooted devices
- Dissatisfaction with changes in app layout and features
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User reviews
Recent rating average:
2.90
All time rating average:
4.54
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-04 |  | | No support for older OS? Really? Shame on you EJ. Spend a bit more to provide customer support for those who support you. This might be the end of our relationship... Over an app... Really?!? * After being contacted by EJ support, it seems there is no need to use the app- and I can go back to accessing my account information using their website. Old school... |
| 2024-12-03 |  | | The app does not give valuable information on investments. The line graph display often blocks the ability to slide to specific days. The account information gives a skewed reflection of account profit/loss over a time period. This is due to the fact that it combines your gains/losses with any contributions that you may have made throughout the year. The only use of this app seems to be a display of your current balance in the account. |
| 2024-12-02 |  | | My financial advisor was able to fix my access. Thank goodness for a good team. This app keeps me connected when I can't meet my team in person. |
| 2024-11-22 |  | | This no longer works with my phone since the app was updated. It now requires Android 12. My phone has Android 11 and cannot be updated to use this app. VERY DISAPPOINTED that I now have to access my accounts through a WEB browser. (Not as secure). NOT buying a new phone just for this app. Developers - Do Better !!! |
| 2024-11-12 |  | | Refuses to work because I rooted my phone to have some control of my own (fully paid) hardware. There is no reason for this. My phone is More secure because I'm the type of user who roots a phone. |
| 2024-11-06 |  | | Very professional with an amazing staff that is responsive, reliable and knowledgeable. They make things work for me and have my trust. |
| 2024-11-01 |  | | App works really well. The only hiccup is that you cannot get a market opinion within the app, and have to go to the full site to obtain that information. |
| 2024-10-28 |  | | After logging in the app freezes. Can't get past the "I agree to the terms and conditions" page. |
| 2024-10-28 |  | | Updated 10/27/2024 - The recent update has fixed the issue with my Google Pixel 9 Pro XL loaded with Graphene OS. I have updated my rating to match. Edward Jones took the time to call me to confirm the details of my issues and seemed to incorporate them into an app update in less than a week. Thank you. |
| 2024-10-15 |  | | Latest update to goals took a huge step backwards. Can't see retirement investments or retirement period trends. |
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