Malaysia Airlines
Malaysia Airlines App
Total ratings
4.73
(Rating count:
38,138)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app is user-friendly and has a beautiful interface.
- The check-in software has simple and quick features.
- The app is prompt and useful for booking flights.
Cons
- Many users experience login issues and problems with account status.
- Online check-in and seat selection functionalities are often glitchy.
- Customer service is reported to be inconsistent and unresponsive.
- There are frequent technical issues like crashes and 404 errors.
Most mentioned
- Issues with logging into accounts
- Problems with online check-in and seat selection
- Poor customer service experiences
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User reviews
Recent rating average:
1.30
All time rating average:
4.73
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | You send me a verification code to my registered email. But..... after typing in the code the screen just "freeze" there. What is the point of doing all this or you just want to waste my time |
| 2024-12-07 |  | | Malaysian Airlines misplaced my luggage in my flight to New Delhi and after repeated requests over a span of a year paid the compensation to a wrong account. I tried to contact them to fix this but there has been no communication. Overall communication and customer service standards are very poor. |
| 2024-11-21 |  | | The app is good, but I was wondering how to collect Enrich Points ? I purchased a flight and was intending to add Enrich Member numbers but I could't find a way. Please kindly help and thank you. |
| 2024-11-17 |  | | MAS only need to refer to other airlines ' online service and they can improve a lot. Ie very often their online check-in just can't recognise email or phone number even you type it correctly |
| 2024-11-16 |  | | I couldn't log into my account. There's a message popping up saying my account status is invalid. I called the Contact Centre who can't help me to resolve the issue |
| 2024-11-15 |  | | Worst app ever, I can't even online check in, I put the correct booking reference number and my last name and it's error everytime, it doesn't even collect My Enrich points either. Biggest waste of time trying to figure out this useless app |
| 2024-11-12 |  | | The website is slow and prone to crashes and the app is equally frustrating. Logging is difficult and 2FA codes rarely make it through. Login with Google is poorly implemented with no integration with your Google account on your phone instead makes you reenter your Google password - a red flag security risk and inconvenience. Final confirmation offers using alternate currency however this increases the price with no option to revert without restarting entire booking process. |
| 2024-10-31 |  | | Very bad experience today on my first flight in Malaysian Airlines. Check-in staff at B'lore airport are uncorteous and highly rigid of not allowing even 1kg extra baggage. I don't wish to fly again. |
| 2024-10-26 |  | | I travel for a living, and I have had more headaches with this itinerary than any other trip I've taken in the past 25 years. I will never choose to book directly through Malaysia Airlines again. |
| 2024-10-25 |  | | the app won't let me login, I login and then it asks me to update my profile but the update button doesn't even allow me to click it. When I press x or back, it logs me out. Then how do I use myenrich? |
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