HSBC UAE
Download the HSBC UAE app for a simple and secure banking experience.
Total ratings
4.54
(Rating count:
15,972)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good work with statements.
- Visually, it is a great improvement from the old app.
Cons
- Very poor customer service.
- Unstable application with missing features and limited functionality.
- Long wait times for customer support calls and unresolved issues.
- Inability to process transactions such as transferring funds between accounts or to unlisted receivers.
- Lack of instant reflection of transactions.
Most mentioned
- Poor customer service experiences.
- Issues with app functionality and stability.
- Slow performance and long wait times.
- Inability to transfer money easily or add new payees.
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User reviews
Recent rating average:
1.30
All time rating average:
4.54
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | Very basic app with a lot of missing features in comparison with other banks. The restriction of one device only is ridiculous. |
| 2024-11-26 |  | | I banked with HSBC for 13 years...seems like they recently had a change in management and WOW...the worst banking experience ever. This bank now belongs to the stone age and better shut down |
| 2024-11-25 |  | | This application discriminates against the Galaxy tab S2 and Samsun Galaxy tab A 2016 as the message just says it is not compatible with this device. If this is the only device that you have, the only advice they can give you is to try on another device, so buy another device. What is this? When you need the application, this happens. First it was downloaded on the Samsung Galaxy Tab A 2016 and was working, and all of a sudden it was telling me to reinstall tried not compatible. |
| 2024-11-23 |  | | I would give it a rating of 5 if credit card payments were reflected instantly, similar to other banking applications. |
| 2024-11-17 |  | | very poor service. I will give minus - 10 points for the call center rating. |
| 2024-11-03 |  | | I never seen before like HSBC bank in my career it's Very bad experience ۔ every month we this bank freeze my debit card and every month I have to call for unfreeze and I ask why then no one have answer for that and one think every bank gives toll-free number for customer support but this bank doesn't give toll-free it's payable and minimum 10min takes to connect with customer care it means you have to pay this amount from your side although you didn't mistake from your side۔ my question why ؟ |
| 2024-10-28 |  | | The mobile app shows the least info possible about your credit card, which is not helpful at all! |
| 2024-10-28 |  | | From the time I've got the card, until now the experience has nothing been but a total disappointment. The app features don't work well, the customer service team does not know their product well and their own internal Systems fail when raising requests on behalf of customer rendering you to wait indefinitely for the next agent to assist you... One of the worst services in the banking Industry experienced so far. |
| 2024-10-24 |  | | Worst customer support. I don't know how they allow employees to sleep for weeks. Applied for supplimentary card 2 months ago and still haven't received anything. Everytime when I called the bank they told me we will call you in 1-2days. Still haven't received any call. Worst experience with HSBC bank. Haven't seen such process anywhere in uae's bank |
| 2024-10-23 |  | | THEY ARE NOT PROCESSING MY CARD DISPUTE PROPERLY!!!!! THEY EVEN CLOSED THE CASE WITHOUT FURTHER INVESTIGATION. I SENT THE BANK STATEMENT AS WELL AS THE PROOF OF MESSAGE FROM THE BANK THAT THE CARD BALANCE WAS DEDUCTED BUT THEY ACT LIKE THEY DON'T CARE AT ALL!!!!! |
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