Etiqa+

Formerly known as Etiqa Smile

Etiqa+ - All-in-One Insurance Management App

Etiqa+ is an all-in-one mobile app by Etiqa Insurance and Takaful, allowing users to manage their insurance policies, access medical assistance, and receive 24/7 auto support. The app also offers a Drive Less Save More program to earn cash rebates, all while providing an easy-to-use platform for submitting claims and tracking services.
Install from Google Play Store

App stats

Version: 6.2.0 (Last updated: 2025-01-16)
Version code: 2455
Creation date: 2019-08-04
Permissions:
  • android.gms.permission.ACTIVITY_RECOGNITION
  • android.permission.ACCESS_ADSERVICES_AD_ID
  • android.permission.ACCESS_ADSERVICES_ATTRIBUTION
  • android.permission.ACCESS_COARSE_LOCATION
  • android.permission.ACCESS_FINE_LOCATION
  • android.permission.ACCESS_MEDIA_LOCATION
  • android.permission.ACCESS_NETWORK_STATE
  • android.permission.ACCESS_WIFI_STATE
  • android.permission.ACTIVITY_RECOGNITION
  • android.permission.AUDIO_CAPTURE
  • See more
Size: 121.86M

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App summary

Etiqa+ is an all-in-one app created by Etiqa Insurance and Takaful for our customers to:

• View and manage all their policies
-Keep track and get a quick overview of your policies from your mobile device

• Get medical assistance
-Locate the nearest medical panel providers to you
-Submit medical claims
-Request and track the status of guarantee letters (both locally and overseas)


• 24/7 Auto Assist care
-Get help for your vehicle anytime you need it with towing assistance
-Find the nearest workshop to you


Earn up to 30% cash rebates with Drive Less Save More
How it works:
-Opt in this FREE add-on when you purchase a motor insurance or policy with us
-Remember to activate this add-on via the app by submitting your vehicle’s odometer reading. Don’t worry, SMS reminders will be sent.
-Once the add-on is successfully activated, you can submit your cash rebate request via the app by uploading your vehicle’s odometer reading anytime during your policy’s active period

How to Get Started
Download the Etiqa+ app and sign up for an account. Simply follow the steps.

Got an inquiry or need help?
Go to the “Support” tab on the app for further assistance

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
    Cons
    • Login requires frequent re-authentication due to expiring tokens causing user frustration
    • Many users experienced issues with submitting claims, with repeated requests for documents and long wait times
    • App stability is a significant issue; it often crashes or hangs while processing requests
    • Customer service is reportedly unresponsive, leading to dissatisfaction with support options
    • Frequent updates disrupt user experience, forcing users to log in again and again
    Most mentioned
    • Frequent login requirements and session expiration
    • Issues with claim submission and document requests
    • Poor customer service response times
    • App instability and crashing during use
    • Changes in app accessibility based on Android version
    User reviews
    Very bad!!! Can't get support at non-working hours. The auto support system in the app can't get you help. Hotline reaches only auto answering machine. Wrote them email to feedback thereafter also NO response. I am very upset! We paid premium. But we can't get support when in need.
    by MN Lim, 2025-01-14

    An apps supposed to be a faster way to access the account, but what's the point of having an apps if i have to fill up login info everytime i open (always got new update), might as well just open from website
    by Mus Azman, 2025-01-07

    Unable to submit claim.ask for documents so many times,even though have submitted earlier.. request for gl also troublesome even though documents provided..if not enough documents why dont you liaise with the panel...not like before..easy to use...
    by felix gimek, 2025-01-07
    View all user reviews

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