Support

Device-specific support for your Xperia from Sony

Support - Xperia Device-Specific Help by Sony

"Support" is a user-friendly application by Sony designed to offer personalized self-support for Xperia devices. It includes troubleshooting tools for issues such as touchscreen, camera, and light sensor. Users can access quick information about their device, including software version and memory capacity. Additional features include reading support articles, participating in the support forum, and contacting support experts for further assistance.

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App stats

By: Sony Corporation

Users: 75,220,341

42.64K

Rating: 3.55

(15,310)

0.04

Version: 7.2.2 (Last updated: 2024-07-30)

Creation date: 2018-10-11

Email: ap*****@sonymobile.com

URLs: Website ,Privacy policy

Permissions

Device & app history: retrieve system internal state

Identity: find accounts on the device

Contacts: find accounts on the device

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

capture video output
delete other apps' caches
interact across users
manage users
update component usage statistics
force device reboot
modify secure system settings
receive data from Internet
view network connections
pair with Bluetooth devices
access Bluetooth settings
connect and disconnect from Wi-Fi
delete all app cache data
control flashlight
measure app storage space
full network access
change your audio settings
control Near Field Communication
read sync settings
run at startup
use accounts on the device
control vibration
prevent device from sleeping
modify system settings

Ranking

# 1,614 ▼ 2

Other rankings

#22 in support keyword 14 ▼ 5

Other platforms

Support for Read&Write Desktop™ (v2.1.410)

1.79

(42) 300,000

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App summary

Analyze keywords

The Support application from Sony provides an effortless self-support solution with a personal touch. It contains product-specific support with diagnostic capabilities.

* You can troubleshoot your device for issues with e.g. touchscreen, camera or light sensor.

* You can get quick information about your device: software version, memory capacity, application issues and more.

* You can read our support articles, find solutions in our support forum and if you need to, you can contact our support experts.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

App consolidates features available in the menu
Useful for checking phone status features like last restart time
Good for troubleshooting and testing phone functionalities

Cons

Problems with mandatory installation and inability to uninstall or disable the app
Updates often cause more issues rather than fixing existing ones
Inaccurate optimization results and lack of transparency on what is being deleted

Most mentioned

Issues with app updates causing functionality problems
Inability to uninstall or disable the app
Poor communication and support from Sony regarding problems

User reviews

Nowhere accurate, just giving random results on how much is "optimized", not even saying specifically what it's deleting in order make space, even if apps/programs has stopped it will say "no issues detected yet"... Nice support app btw, unnecessary. Even the asking prompt doesn't work which says "this is not available yet" when it used to work before. Waste of space/resource.

NoctOtaku Lu Caem (NoctOtaku), 2024-08-02

First I send my problem about USB Connect and my PC cannot allow for file transfer but nothing response from anyone or any email from sony. and my problem dose not resolve in present. I need to see tracking case or ticket for resolved or not or txt response anything in this app and just one login for send my self info to support app.

N T (Zardokar), 2024-06-26

Suddenly being FORCED to host an app I don't need or want, that insists on its ability to send me notifications, is not "supportive". Offering support to your user base is sensible, but there's zero need for this to be mandatory (unless of course there's a data benefit to Sony, but they don't SAY that's the purpose...). I've awarded it at least two stars more than I would want to.